CONTACT US & FAQs

For your convenience, we can confirm your appointments by text message, or email. You can select the method that works best for you. We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation.

A reminder text or email is also sent 48 hours prior to your appointment requesting confirmation of your appointment details. If at 24 hours your appointment is not confirmed, a member of our concierge team will attempt to reach you by phone.

For all guests new to The Color Room, to reserve your experience we do require a $50 down payment on reservations of $100 or more to secure your reservation. Upon confirmation if you do not confirm, your appointment will be canceled, with no refund of your down payment. By agreeing to giving us your card information, we do reserve the right to charge full price for any late canceled appointments.

New Color Clients:
In order to ensure you are completely satisfied, before any color appointment we schedule a 15-minute complementary consultation so you can meet 1-on-1 with your stylist to discuss your color. When we schedule your actual color appointment, we will be sure to have the proper time to achieve your perfect color based on the consultation results.

Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments. For group reservations, we recommend six to twelve weeks in advance.

This is your day to relax. We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service. Children under 14 years of age will not be allowed in the spa under any circumstances.

Spa & Skin Services:
Please dress comfortably. It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.

Hair Color Services:
While we will take every precaution to protect your clothing during a color service, we ask that you not wear valuable clothing or shoes during your color service. We will also ask that your purse be kept in a protected area within our hair stations.

Specialty Styling Service (Upstyle):
Please arrive with clean, dry hair. Please wear a button-down shirt, which will ensure that your hairstyle and/or bridal veil will remain in good form. We also recommend purchasing the styling products utilized by your stylist to maintain your style throughout the day.

Eyelash Lift/Tint:
Please be prepared to remove your contact lenses before these services. We know that your lenses are valuable and necessary, so we recommend that you bring your own case or wear your eyeglasses.

Please don’t hesitate to inform Concierge Team if you would like to try another expert. We are a team, and our professionals want you to feel comfortable experimenting with our co-workers. Your happiness is our primary goal, and it is our hope that you will try another member of our team before trying another salon or spa.